In this episode, Abidel Bassie Cripps shares insights into her journey from a childhood fascination with computers to a career in tech support and logistics. Abidel's early experiences with hand-me-down computers led to a deep understanding of technology, eventually inspiring her to start her own business focused on helping clients enjoy technology stress-free. After retiring from a career in trucking, Abidel turned her passion for tech into a full-time venture, emphasizing the importance of patience and calm in managing both technical issues and client relationships.

Abidel discusses the evolution of her business, initially focused on local clients, and how the COVID-19 pandemic prompted a shift to online services. She now provides a range of remote support, from computer repairs to software maintenance and cybersecurity. Abidel emphasizes a proactive approach to security, advocating for the use of proper antivirus software, VPNs, and separate routers for added protection. She describes her unique method of blocking hackers before they can cause damage, which has proven effective for many of her clients.

Throughout the conversation, Abidel highlights the diversity of her clientele, which ranges from business professionals to elderly individuals seeking to stay connected with family. He also shares anecdotes about setting up secure internet systems for businesses, including a resort. Abidel's commitment to providing comprehensive tech support is reflected in her proactive customer service approach, which has earned her a reputation as a "tech angel" among her clients.

Abidel also talks about the importance of networking and follow-ups in growing her business, explaining how she balances her time between paperwork, online work, and client interactions. She aims to expand her business by training staff to handle clients with the same level of care and patience that she does. Abidel touches on the potential future role of AI in her field, noting that while AI can automate certain tasks, it cannot replace the personal touch required to reassure and calm clients during tech issues.

Listeners can connect with Abidel through her website at tech-assist.ca, where they can schedule a free consultation. Her episode offers valuable advice for anyone interested in technology support, business development, or the importance of patience in client interactions.

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