LEGAL • PRIVACY POLICY
We are committed to protecting your privacy and ensuring the security of your personal information. Learn how we collect, use, and safeguard your data in compliance with global privacy regulations.
Next Gen Calls ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent services, visit our website, or interact with our applications and services (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use our Services.
We collect information you provide directly to us, including:
We automatically collect certain information about your device and interaction with our Services:
We may receive information about you from third parties, including business partners, service providers, and publicly available sources, to enhance our Services and verify information.
We use the information we collect to:
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:
We may share information with trusted third-party service providers who assist us in operating our Services, conducting business, or providing services to you, provided they agree to keep this information confidential.
We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you provide your mobile number and check the SMS consent box on one of our forms, you expressly consent to receive text messages from Next Gen Calls related to your inquiry, your account, appointment scheduling, and service updates.
We implement industry-standard security measures to protect your personal information:
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to using reasonable measures to protect your data.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:
Depending on your location, you may have the following rights regarding your personal information:
Request access to your personal information and receive a copy in a portable format.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information under certain circumstances.
Request restriction of processing your personal information in specific situations.
Object to processing of your personal information for direct marketing or legitimate interests.
Withdraw consent where processing is based on your consent.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including Standard Contractual Clauses and compliance with applicable data protection laws.
We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy or our data practices, please contact us through our website or customer support channels.
Last Updated: January 1, 2025