Scaling Business Processes with Integrity and Customer Focus Featuring Evan Huff
Scaling Business Processes with Integrity and Customer Focus Featuring Evan Huff
Why managing AI risk presents new challenges
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The difficult of using AI to improve risk management
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How to bring AI into managing risk
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Pros and cons of using AI to manage risks
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Benefits and opportunities for risk managers applying AI
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In this engaging episode, we sit down with Evan Huff, CEO and co-founder of Vested Networks, to explore his journey from a small town in North Texas to leading a company that provides customized voice over IP solutions. Evan shares his background, including his early career experiences at Starbucks and Apple, where he honed his skills in technology and customer service. These experiences shaped his approach to business, focusing on integrity, transparency, and exceptional customer care.
Evan discusses the challenges of scaling a business, particularly when many processes are manual and not streamlined. He emphasizes the importance of simplifying complex processes to improve efficiency and customer satisfaction. Evan shares insights into how Vested Networks addresses these challenges, including their approach to providing an all-in-one service model that includes equipment, support, and clear, straightforward billing. This model ensures that customers are not burdened with hidden costs and receive reliable, high-quality service.
The conversation also covers Vested Networks' strategic partnerships with IT companies, which have been crucial in providing seamless, comprehensive solutions to their clients. Evan explains how these partnerships help the company offer tailored services that meet specific customer needs, from small businesses to critical government facilities and hospitals.
Looking ahead, Evan outlines his ambitious plans for Vested Networks, including becoming an official telecom carrier and developing proprietary systems to further streamline operations. These advancements aim to enhance customer service and potentially benefit other providers in the industry. Evan's vision includes building a better telecommunications system that prioritizes the needs of the customer, ensuring that their communication systems are always reliable and effective.
Throughout the episode, Evan provides practical advice for other business leaders, emphasizing the importance of paying attention to details, maintaining integrity, and putting the customer first. He also shares his thoughts on the future of the telecommunications industry and how businesses can adapt to the changing landscape.
To connect with Evan Huff and learn more about his work, visit his LinkedIn profile at linkedin.com/in/evanhuff.
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