How Shihan Fernando Uses AI to Transform Business Operations and Growth
How Shihan Fernando Uses AI to Transform Business Operations and Growth
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Why managing AI risk presents new challenges
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The difficult of using AI to improve risk management
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How to bring AI into managing risk
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Pros and cons of using AI to manage risks
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Benefits and opportunities for risk managers applying AI
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In this episode, we sit down with Shihan Fernando, Senior Vice President of Global Sales, who brings nearly two decades of experience in sales leadership and strategy across diverse industries, including tech, financial services, and government. Shihan shares his insights on implementing AI in sales and operations, aiming to help businesses leverage cutting-edge tools to enhance productivity and reduce manual tasks. With an infectious enthusiasm for transformative tech, Shihan explores how AI can act as both a personal assistant and a coach, adapting to users' needs while helping them improve their own skills over time.
Shihan delves into the journey of developing Copilot for DevOps, a project he leads in partnership with Microsoft, designed to streamline Azure DevOps with AI-driven, non-prompt-based interactions. This approach removes common barriers to AI adoption, such as the steep learning curve of prompt engineering, which typically hinders productivity. Instead, the tool is accessible to anyone regardless of technical expertise, democratizing the power of AI across diverse user levels. Shihan also discusses the core strategy of "generated and human-edited" AI solutions, which combines AI's efficiency with human expertise to create robust, accurate outcomes for DevOps teams.
Throughout the conversation, Shihan reflects on the importance of aligning with products that inspire and motivate, particularly in sales roles where passion can make all the difference. He provides a look into the development roadmap, where the team has released four major updates this year alone, constantly iterating to keep up with client needs and AI advancements. Shihan touches on the tool�۪s impact within the public sector, a major adopter due to its budget constraints and need for efficient solutions. By embedding AI solutions like Copilot for DevOps, these organizations can significantly boost productivity without increasing costs, allowing them to achieve more with fewer resources.
As the discussion unfolds, Shihan shares his broader vision: using AI to eliminate tedious tasks, empower team members, and drive innovation. His personal story also reveals his dedication to continuous improvement, both in his career and in mentoring others. He emphasizes the value of curiosity, persistence, and openness to new ideas as essential qualities for success.
For those interested in learning more about Shihan�۪s work or connecting with him, you can reach him on LinkedIn at https://www.linkedin.com/in/shihan-fernando/ or by email at shihan.fernando@modernrequirements.com. For more information on NextGen Growth�۪s services, visit NextGenGrowth.com.
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